Help Center
HELP
What is the Minimum Order Quantity (MOQ)?
The MOQ varies depending on the brand and category. Some brands require a minimum dollar value, while others are based on units. A detailed MOQ list is available upon request.
What payment methods do you accept?
We accept payments via bank transfer and major credit/debit cards. All transactions are processed securely under Zafaro Supplies.
Do you offer direct shipping to fulfillment centers?
Yes, we ship directly to fulfillment centers across the U.S., including labeling and packaging services.
How can I open a wholesale account with Zafaro Supplies?
Simply visit our website, fill out the wholesale application form, and our team will follow up promptly.
Do you provide invoices or only receipts?
We issue formal wholesale invoices for every order, including product details and business verification.
Can you verify invoices if requested by platforms?
Yes, we can directly verify invoices if any e-commerce platform requests confirmation.
How can I place an order?
Orders can be placed by emailing our sales team or completing our official order form.
Do you offer customized packaging or bundling?
Yes, we provide multi-pack bundling, private labeling, and customized packaging solutions.
Do you provide labeling services?
Yes, we offer labeling services for fulfillment centers. Pricing usually ranges from $0.75 to $1 per unit.
Can your products be sold on e-commerce platforms?
Yes, our products are accepted on various online marketplaces, and our invoices support platform compliance.
Do you ship directly to third-party warehouses?
Yes, we regularly ship to third-party fulfillment centers and warehouses across the U.S.
How can I get your latest product list?
You can download it from our website or request it by email. We’ll send the updated Excel file with prices, UPCs, and stock.
Are you an authorized distributor?
Yes, we are authorized or verified wholesale suppliers for most brands we carry.
Do you provide Letters of Authorization (LOAs)?
Yes, LOAs are available for select brands where we hold direct authorization.
Can I split my order if MOQ is high?
Yes, in some cases we allow partial orders with a deposit on the remaining balance.
What is the lead time for delivery?
Average lead time is 2–3 weeks. For cross-border brands, it may extend to 6–8 weeks.
Where do your products ship from?
We ship from multiple U.S.-based warehouse locations to ensure faster fulfillment.
Do you ship internationally?
Currently, we serve U.S. clients. For international inquiries, please contact our support team.
Do you charge sales tax?
We do not charge sales tax if you provide a valid resale certificate or exemption document.
Can I cancel or change my order?
Orders cannot be canceled once confirmed, due to supplier policies. Please review carefully before placing an order.
Do you offer product samples?
Samples may be available for select SKUs. Contact us to check availability.
Is Zafaro Supplies active on social media?
Currently, we operate only through our website and official email for communication.
Do you support Amazon ungating?
Yes, our invoices and documentation have successfully supported many clients with ungating.
Do you accept returns or refunds?
Returns are accepted only for damaged or incorrect items. Claims must be made within 5 business days.
Do you sell refurbished or expired products?
No. All Zafaro Supplies products are brand new, factory sealed, and within valid shelf life.